At Advika Silks, we take pride in offering high-quality products and exceptional customer service. However, as a drop shipping supplier, we are unable to accept returns or exchanges.
Cancellation & Returns:
- Once an order has been shipped, it cannot be cancelled or returned.
- We do not offer refunds or exchanges for any reason, including but not limited to customer dissatisfaction, incorrect sizing, or change of mind.
- No returns will be accepted for late delivery. If you require urgent delivery, please inform us at the time of placing your order.
Order Review:
We strongly encourage customers to review their orders carefully before making a purchase to ensure they select the correct size, color, and style.
Damaged or Defective Items:
- If your order arrives damaged or defective, please contact us within 24 hours of receiving your order.
- Provide detailed information and photos of the damage.
- We will work with you to resolve the issue as quickly as possible.
Unboxing Video Policy for Order Issues
Purpose:
To ensure a smooth resolution process for damaged or incorrect items, we require customers to submit an unboxing video within 24 hours of receiving the package.
Submission Steps:
- Record a video of yourself opening the package and examining the product(s).
- Clearly show the damage or issue with the product(s) in the video.
- Send us the video along with your order number and a description of the issue.
- Failure to provide an unboxing video may result in delayed or denied claims for damaged or incorrect items.
0 Comments